We are looking for a Relationship Manager (Account Manager) to help us contribute to our client’s success and development. This is a key department in our solutions-focused company and is responsible for managing our client’s full life cycle.
An Opportunity to Work With International Clients
As Relationship/account manager, you will be responsible for building and maintaining highly proactive long-term relationships with PGC direct client groups. You will be operating as a 360 Account Manager to help us contribute to our client’s success and development.
This is a key department in our solutions-focused company and is responsible for managing the full life cycle of PGC’s direct clients and their workforce. The Relationship Manager will be responsible for :
Implementing our direct clients
Managing client health
Managing our direct client’s workforce
Building strong relationships with clients and their workforce.
The role is vital in supporting and strengthening our close relationships with clients. Based remotely, you’ll report daily to the VP of Client Experience. To be successful in this position we are looking for an individual that has a proactive, consultative, and relational approach. Our clients will see you as an extension of their own team, they will describe you as a key contributor to their success!
Working With PGC
Established in 2000, PGC is a global consulting company that operates in the US HR and tech space as a complete workforce management platform and employer of record service. We help companies engage with workers in all US states and provinces in Canada by managing their back-office functions including:
Payroll
US taxes
Workers insurance
Workers benefits packages
Contracts
Day-to-day HR matters in the US and Canada.
We are privately funded and have our own custom-built workforce management software Precision to help our clients compliantly engage workers across the US. We have had significant growth over the last 12 months with even more on the horizon.
Committed to our team’s development
PGC is proud to be a company that is people-centric and cares about the well-being of our people. We are passionate about growing a healthy company where all can thrive and grow, from our people to our clients and our wider network of suppliers and partners. Everyone who works at PGC understands our core values of health, difference, pioneering, teamwork, honesty, workplace, respect, reliability, and simplicity.
Your Team
Meet our awesome Client Experience Team!
As part of our Client Engagement team, you’lll be working closely with:
Nikki Brigati - VP of Client Experience
Jessica Givan - Relationship Associate
Stephanie Eng - Senior Business Manager
Ashley Zendejas - Business Manager
Joel Lopez - Business Manager
The Client Experience Team plays a huge role in the day-to-day operations of PGC as they work directly with our clients, understanding their goals and nurturing a positive relationship with them. Working remotely in various parts of the U.S. including New York, Florida, and Michigan, the focus is that of a collaborative, team-first approach, meeting regularly online for support and general catch-ups.
Every Friday, the team chills out with a game to wind down before the weekend. They have a range of passions including exploring the outdoors, art, music, fitness, and last but not least, cats and dogs! The successful applicant will join our team remotely but we do have an office space in New York for team members to access when they want to.
Our team tell us they love working for PGC because of their amazing colleagues (our team is the best), and that they feel they have ownership in their roles, their voice is valued, their ideas considered, and they are given the opportunity to grow. You can meet some of our team here.
What You’ll be Doing as Our Account Manager
Primary Responsibilities
Account Management:
Responsible for the full lifecycle management of PGC’s direct clients including client onboarding and off-boarding, account management, and being a point of contact for all client/worker questions.
Work closely with direct clients (acting as an extension of their team) to understand their business needs and have them setup for success with PGC.
Provide high-touch support to direct client and their workers via phone and email as needed. Work through creative solutions to effectively communicate with and answer customer questions, provide guidance, troubleshoot, and resolve issues, and route feedback
Ensure that the direct client has a clear and comfortable understanding of PGC’s platform, and our solution through implementations, training, and proactive outreach.
Build long-term relationships with clients and their workforce.
Ensure direct client understands PGC’s operations and any limitations that could impact their workforce.
Advise and provide solutions to your client’s strategic operational challenges. Understand our direct clients’ challenges and identify ways PGC can better address those needs.
Operations:
The Relationship Manager will work cross functionally with the following teams to provide a seamless client experience - Business Development and Growth, Client Experience, Payroll, and Compliance team.
Managing the direct client workforce including, onboarding their workers, creating onboarding package, terminations, and any workforces’ changes
Create client resources, marketing materials, training on the US/Canadian onboarding/operational process, compliance, and insights into business opportunities
Implement internal process change, working cross-functionally to streamline processes.
Facilitate catch-ups, quarterly meetings, training, updates, maintaining a high level of client engagement, aligning with the experience teams KPI’s and set targets.
Assume any additional responsibilities, tasks, and or projects as assigned by the senior leadership team as directed.
Compliance:
Identify key contacts at our direct clients (operational point of contact, finance, compliance, and HR) and establish and foster relationships.
Embody the PGC brand and advocate for your customers’ best interests with key stakeholders with PGC’s cross functional teams.
About You
Client-Centric - Intuitive to customers needs and passionate about customer success and satisfaction.
Team Focused - Ability to work as part of a team and be resourceful and adaptable. Highly organized and process oriented.
Communication – Strong communication and interpersonal skills and the ability to build and maintain relationships. Excellent written and verbal communication skills with acute attention to detail.
Innovative - Strategic thinker and ability to analyze and solve problems quickly. Self-directed with the ability to keep up with a very fast-paced environment. Aptitude for learning new products and simplifying complicated topics and explaining them in terms people can understand.
Adaptability - Ability to work well with others and assume leadership for the account management. Must be self-motivated, flexible and able to manage multiple tasks at one time.Professional and engaging, with solid organizational and time management skills
Customer Relationship Management - Must understand customer relationship management (CRM). Experience in applying creative solutions to a variety of problems.
Why Work With Us?
Salary - Up to $56,000 pending location and experience (+ uncapped reward scheme)
Monthly Reward Incentive – Starts 3 months after you have been assigned a client and is based on set client growth metrics. Uncapped.
Benefits - Generous contribution to healthcare coverage with elective options for dental, vision, disability, and life insurance, we also have a 401(k) and IRA you can utilize.
PTO - 20 days paid time off plus select holidays.
Hours - Full-time exempt position, 9am - 6pm, Monday – Friday EST.
Travel - Occasional travel may be required between PGC offices and to client sites.
Remote - Fully remote role (unless you’re located in New York Metro area or Austin, Texas) - we do require that you have an adequate and reliable internet connection (ideally with a minimum of 50mbps/50mbps), and have a workspace/office set-up that is fully-functioning, where you can work with without interruption and background disruptions.