Our Mission

PGC are on a mission to help international companies expand into one of the biggest and most lucrative markets in the world, North America!

We are the longest-serving Employer of Record in North America. Meaning, we employ workers on behalf of our international clients.

We help companies engage with workers in all 50 US states and provinces in Canada by managing their back-office functions including:

• Payroll

• US taxes

• Workers’ insurance

• Workers’ benefits packages

• Contracts

• Day-to-day HR matters in the US and Canada.

To find out more about the role, watch our introduction video and keep scrolling!

The Role

Do you?

• Value a role helping clients to mature and develop their business?

• Enjoy learning, and want to join a fast-paced company?

• Thrives coming up with creative solutions - making complex concepts simple?

• Have a strategic mind and thrive doing proactive solutions-focused client outreach?

We are looking for an Account Manager (Client Business Manager) to help us contribute to our client’s growth and induction into the North American Market.  This role with be specifically focusing on clients that are first entering the North American Market to set them up to achieve prolific growth!

This is a key role in our solutions-focused company and is responsible for managing our clients’ full life cycle including; onboarding our new clients, managing our clients’ health in life, spearheading client engagement, and providing client training.

This is a hybrid role with three days in the office and 2 days remote. You’ll report to the SVP of Client Engagement and work alongside the rest of our Client Experience Team based across the US and in the UK.

To be successful in this position we are looking for an individual that has a proactive, consultative, relational approach. Our clients will see you as an extension of their own team, they will describe you as a variable that contributed directly to their success!
 

Primary Responsibilities:

Account Management

• Facilitate a proactive client relationship by having an in-depth understanding of our client’s goals, health and challenges, anticipating potential issues, and providing unprompted support that continually improves our clients’ experience and furthers their success

• Conduct regular health checks and growth assessments to enable clients’ growth

• Utilize creative/analytical thinking to identify complex problems and create simple solutions that scale

• Provide regular training and education for clients on US and Canadian workforce compliance

• Being able to work cross-functionally with internal terms  

Operations

• Advise and provide solutions to your clients’ strategic operational challenges

• Train new client team members on-to our workforce management platform

• Consult with clients on operational processes, and develop workflows to support their requirements

• Implement and manage internal process change, working cross-functionally to streamline processes  

Compliance

• Prioritize, manage, and own emerging and developing key customer risks/issues from start to finish to de-escalate and resolve customer concerns

• Build relationships with key stakeholders within client organisations

About You

• Client Centric - 3+ years of experience in customer/client-facing roles eg Account Management, Customer Success, Customer Experience, Client Operations.

• Team Focused - Above all else we value a team-first attitude, love of collaboration.

• Education - Preferred Bachelor’s or BA/BS degree in Business Administration, or a relevant field.

• Communication – Personable and able to relationally communicate to stakeholders at all levels, including C-level. Engaging written and verbal communication skills and the ability to explain complex terms simply.

• Innovative - Process solutions logically to objectively troubleshoot and innovatively resolve situations. You utilize creative thinking to create solutions that scale.

• Adaptability - Are an emotionally intelligent people person who enjoys engaging with others and has a level-headed, positive approach to (even challenging) situations, you thrive in an adaptable, entrepreneurial, fast-paced environment. 

• Professional Development (PD) - Quick learner with a desire for continuous improvement who seeks out feedback and takes ownership of personal PD.

Benefits and Rewards

Some of the benefits of working at PGC include:

• Salary - £30K - £40K base salary pending experience.

• Monthly Reward Incentive

• Benefits – Private Healthcare, Pension contribution

• PTO - 22 days paid time off plus Bank Holidays

• Personal development - Long-term career opportunities within a growing, ambitious business.

• Hybrid Working - 3 days per week you will work from our Liverpool office with 2 days of remote work from home.

• Company laptop and home working peripherals.

Hours - Full-time exempt position, 9am - 6pm, Monday – Friday (UK Time)

Travel - Occasional travel may be required between PGC offices and client sites

This will require high-speed internet (ideally with a minimum of 50mbps/50mbps),and have a workspace/office set-up that is fully-functioning, where you can work with without interruption and background disruptions.