Why Do Companies Outsource Their Tech Support
The global outsourcing market has doubled in size from 2000-2019, one notable area which has soared in popularity is outsourcing technical support to improve business operations. But why? Here are some of the main reasons why companies outsource their tech support.
Saves Time and Money
According to Deloitte, 59% of businesses view outsourcing as an effective cost-cutting tool. Companies outsource their tech support as it is generally more affordable than hiring, training, and providing benefits to internal tech staff, along with purchasing the equipment/ technology required to complete tech-driven tasks.
For example, if a company chooses to outsource its back-office processes to PGC, onboarding a new worker, submitting timesheets, depositing payroll, extending, or ending a worker’s contract can be done in one click, through our tech Precision. This saves companies time and money spent on implementing their own tech to store and process complex employment information along with limiting the risk of human error.
High Demand = High Salary
Tech professionals are in high demand, as a consequence, 59% of business owners are finding it difficult to source skilled IT professionals. Furthermore, many tech professionals are receiving multiple offers, which in turn is driving up salaries to attract top talent for these roles.
Outsourcing tech support saves companies splashing cash on these expensive salaries and figuring out the employment compliance which goes hand in hand with hiring in-house.
By choosing to outsource tech support companies gain access to highly skilled tech professionals who have the correct certifications and experience to deal with complex problems, so they don't have to.
Better Service for Customers
Technology is tricky, with constant updates and trends emerging frequently in today's tech-driven world, not just anyone can solve the complex problems which arise when technology-driven tasks malfunction.
An external technical support company usually has access to various professionals with different skill sets suited to solving unique problems. Companies can provide a better service to their customers by outsourcing a professional tech team who can regularly monitor systems, and identify and address problems quickly to ensure their business is not affected by any glitches.
Additionally, the majority of outsourced tech teams have extended support hours for their customers meaning if any problems arise they can quickly be addressed and resolved via the support team rather than relying on the internal 9-5 worker to work outside of their normal work hours which may cause friction and increase overtime costs.
Ensures Compliance and Security
In a world where businesses are becoming heavily dependent on technology to effectively operate, the risks which are paired with this are becoming more apparent. Major data breaches and cyber-attacks are areas of major concern for companies and have forced many to outsource their tech support to ensure they have effective compliance and security systems in place.
A companies data is one of its most valuable assets and if this is breached or experiences a hacking disaster, outsourcing tech support resolves these issues quickly, which otherwise may have caused ill-equipped companies to halt operations or lose confidential information. Many tech professionals have experience in dealing with these disasters and are knowledgeable and equipped with the right skills to prevent and quickly resolve these issues.
Many companies outsource their back-office employment tasks to PGC in order to remain compliant with employment law, which if not correctly adhered to can cause serious harm to a business.
PGC’s custom-built technology Precision is designed to remain compliant, paired with our expertise, it navigates the complicated nature of employment law and ensures workers are engaged in a compliant way in terms of payroll taxes.
Frees up Resources to Allow Businesses to Focus on Core Tasks
Outsourcing tech support frees up a company’s time to allow them to focus on day-to-day tasks that impact their growth such as sales, acquiring leads, and managing staff and projects. Small businesses specifically benefit from outsourcing tech support as they have limited resources to fully focus on their tech processes.
By outsourcing IT support services, a company can free up its valuable resources and focus on what matters: making the wheels of the business turns.
Outsourcing Tech Support is Revolutionizing Back-office Processes
Tech support outsourcing is becoming critical to companies’ future needs and their ability to keep up with a data-driven world that is prone to risk. If your organization is still handling onboarding, time management, payroll, and employment law compliance manually, then now is the time to start thinking about how technology can work for you. Using a system such as our custom technology Precision can transform your back-office processes whilst increasing productivity and removing some of the chance for human error. If you think our technology can help revolutionize your back-office processes, get in touch today!
Disclaimer: All information written here is for general informational purposes only and is not intended to be a substitute for professional and/or legal services.